FREQUENTLY ASKED QUESTIONS
-
What is MyKhaana ?
- MyKhaana is a mobile application platform which enables you to order home-cooked meals from our empanelled KitchenStars. We facilitate home pick-up and home-delivery through our delivery partners.
-
Is MyKhaana a tiffin service?
- No. MyKhaana is not a tiffin service. We are providing you multiple menu options from KitchenStars who are passionate about cooking. Plus we provide insta-delivery!
-
What is MyKhaana really about?
- We want each one of you to enjoy home-cooked meals and not miss your home while you are away from your home! Home-cooked meals.
-
Where is MyKhaana service available?
- MyKhaana service is currently available in most parts of Bengaluru (Urban) and few parts of Bengaluru (Rural). Please download the app and add address, you will get an alert in case your area is currently unserviceable. In case your area is serviceable but if there is no KitchenStar empaneled in your area, you be informed accordingly after you save your address.
-
Is MyKhaana a subscription based service?
- Unlike our competitors, MyKhaana is not a subscription based service. We understand that food ordering is an impulsive decision and we give you the flexibility to insta-order. You pay only for what you order.
-
Do I pay to download MyKhaana application?
- No, download from Playstore and Appstore and use MyKhaana without any upfront payment. You pay only when you order.
-
How do I pay on MyKhaana?
- You can safely pay using Netbanking, Card, Wallet and UPI options on MyKhaana.
-
How does MyKhaana serve your purpose of hunger?
- MyKhaana helps you order home-cooked meals from hygienic kitchens of verified KitchenStars. You cannot order restaurant food everyday, neither can you cook everyday of you have a busy lifestyle. We are a healthier and affordable alternative to restaurant food and easier alternative to cooking at home!
-
What makes MyKhaana affordable?
- Restaurants charge you for their overheads – expensive rent, designer décor, fancy cutlery, air-conditioning, staff salaries etc all get billed to you in your meal cost! Why incur those when you are ordering at home? At MyKhaana, we rely on established hygienic home-kitchens of our KitchenStars and pass on the benefits of reduced overheads to you.
-
What menu options does MyKhaana offer?
- As a user, MyKhaana lists KitchenStars with their cuisine speciality. We list a quick menu – which is no-frills home-food which most of us cook at our home. We also list a chef special menu, which includes specialities of the KitchenStar. You can search for a dish, cuisine or look-up all the menu offerings of a KitchenStar and order the one you like the most!
-
I am a strict vegetarian, will I find my food on MyKhaana?
- At MyKhaana, we are sensitive about the dietary habits of all our patrons. We indicate if the KitchenStar offers Pure Veg cooking. We also identify KitchenStars who can offer Jain meals.
-
How does MyKhaana ensure food quality?
- Our empanelment and training process ensures that we onboard KitchenStars with hygienic and clean kitchens. Our associates visit our KitchenStars and assess their taste, hygiene and train them on how to handle your food. The food you get is as good home-food can get, it is intended to be akin to the food cooked at your home and we take care of that!
-
Post-COVID, I am scared to order meals from outside
- We appreciate your concern. We are working closely with our KitchenStars and delivery partners to ensure all of us are protected from any infectious diseases. You can trust our KitchenStar who is keeping her family safe in these times. Our carefully drafted contactless delivery protocol helps safeguard everyone involved.
-
Do I need to pre-order my food?
- No, we offer insta-delivery! You can order your food just 45 mins before you intend to have your meal. You may also pre-order if you wish.
-
What are the menu options?
- Our carefully crafted menu options include Quick Menu and Special Menu. Quick Menu offers easy to order comfort food including both vegetarian and non-vegetarian options. Special Menu is our KitchenStar special, which would include regional and chef specialities. You can browse the KitchenStar page to find the specials available from each KitchenStar.
-
What if I have an issue with my order?
- We are sorry you had to face an issue with your order! Do not hesitate to contact us on support@mykhaana.in and we will resolve every issue to your satisfaction! It is a MyKhaana promise!
-
Who are KitchenStars?
- KitchenStars are verified home-chefs who are carefully handpicked by MyKhaana. We verify hygiene, safety, taste and quality before we empanel them on our platform.
-
Does a KitchenStar need to pay to join MyKhaana?
- No, MyKhaana does not charge KitchenStars to get onboarded on its platform. Come join us for free!
-
How does the KitchenStar programme work?
- KitchenStar programme enables home-chefs to run a successful business from the confines of your home-kitchen. Whether you are an expert chef or passive chef with a passion for cooking, we will help you in your journey. Create your own brand and become famous – we got your back!
-
How does MyKhaana benefit you as a Kitchenstar?
- As a KitchenStar, MyKhaana enables you to explore your entrepreneurial spirit and run a business from the comfort of your home using readily available ingredients. We facilitate everything from order management, packaging, delivery, payment so that you get to focus on what you love the most – cooking! Our experts hand-hold you with planning and efficient kitchen management.
-
My question is not answered here. What should I do?
- Please drop us an email on info@mykhaana.in and we will get back to you within 24 hours!
-
How do I reach you?
-
You can drop us an email on info@mykhaana.in or call us on (+91) 9090 10 8800
